McKEAL

Lifetime Limited Warranty

For McKEAL paddles, unless otherwise stated. Manufacturing defects covered, with one replacement per originally purchased paddle. Register within 14 days. Policy terms and exclusions apply.

Warranty

McKEAL Limited Warranty Policy Provided by Maison Technology Company Ltd. (“McKEAL”). 1. Eligibility and registration This voluntary warranty covers the original purchaser of a new McKEAL product bought directly from McKEAL or an authorised retailer. It is not transferable. Register within 14 calendar days of the purchase date on your invoice, providing the invoice, product model, serial number (if applicable), your name, contact email and phone number. The invoice must identify the seller, product and purchase date. Retain your invoice and registration confirmation. Late registration is excluded from this voluntary warranty except where applicable law requires otherwise. Coverage begins on the purchase date, not the registration date. Any product-specific exception must be stated before purchase; the terms applicable at purchase govern. 2. Limited lifetime paddle warranty Unless otherwise stated before purchase, McKEAL paddles are covered against manufacturing defects in materials and workmanship for as long as the original purchaser owns the paddle, subject to registration, exclusions and the one-replacement limit below. This is not a promise that a paddle will never wear out. Faulty bonding, structural separation or handle failure may be covered when caused by a manufacturing defect during normal intended use and care. For an approved claim, McKEAL will provide ONE replacement per originally purchased paddle: the same model or an equivalent paddle at McKEAL’s reasonable discretion, taking availability, specifications and value into account. Identical colours or editions are not guaranteed. Replacement fulfils this voluntary warranty entitlement and does not create a new lifetime warranty or another replacement entitlement. Non-excludable legal rights, including rights relating to a defective replacement, remain unaffected. 3. One-year limited warranty on other products Unless a different period is specified before purchase, other McKEAL physical products—including balls, paddle covers, nets, bags and accessories—are covered against manufacturing defects for one year from purchase. McKEAL may repair the item or affected part, or replace it with the same or an equivalent item. Coverage continues for the balance of the original term; it does not restart unless required by law. Balls are consumable products: this warranty does not guarantee a year of usable life. Normal-use wear, cracking, deformation or loss of bounce caused by play, impacts, temperature or storage is excluded. Software and online booking services are governed by separate service terms. 4. Exclusions This warranty excludes normal wear to grips, surface texture, graphics and performance; scuffs; damage from collisions, drops, scraping the court, striking objects other than pickleballs, abuse or unintended use; damage from extreme temperatures, improper storage, moisture or cleaning contrary to care instructions; damage caused by modifications, unauthorised repairs or failure to follow instructions; loss, theft, counterfeit or second-hand products; personal playing preferences; and subsequent changes to tournament rules or product approval status. A problem appearing during normal play is not automatically excluded. McKEAL will assess its cause and explain any refusal of a claim. 5. Making a claim Contact info@mckeal.com or WhatsApp +852 24874377. Provide your name and contact details, registration reference, invoice, product model and serial number (if applicable), a description of the issue and when it appeared, and clear photos or video. Stop using a product if it appears unsafe. McKEAL may request further information or inspection. Obtain return instructions before sending an item; do not discard or deliberately damage it unless instructed by McKEAL. 6. Shipping and costs For approved claims, McKEAL covers reasonable standard return and replacement shipping using a method agreed beforehand. Unapproved express or international shipping costs are not covered. For non-covered claims, any proposed repair, inspection or shipping charge will be explained and requires your agreement before costs are incurred. 7. Consumer rights This voluntary warranty is additional to applicable statutory consumer rights. Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded, including rights to repair, replacement or refund. Registration review Submitting a registration is not confirmation of warranty eligibility or approval of a claim. Please wait for an email confirmation from McKEAL after review. Contact: Maison Technology Company Ltd., info@mckeal.com · WhatsApp +852 24874377.
Register your product

Register your product

Read our warranty policy and register your product within 14 days of purchase.